Internal Rental/Purchase Platform FAQ

General

What is the purpose of this platform?

This platform serves as an internal marketplace allowing employees to list specific items or services that the business may rent or purchase from them (e.g., specialized equipment, temporary services, etc.). It provides a structured process for browsing, requesting, and processing these internal transactions.

Who lists the items or services available on this platform?

Employees who have items or services they wish to offer for rent or sale to the business list them here. Each listing should specify whether the item is for rent or for sale.

How do I find an item or service I need?

You can browse available listings by category or use the search function to find specific items or services offered by employees.

What types of items/services are available?

The types of items/services listed are determined by employee contributions. These could include specialized tools, equipment, freelance-like services, etc., relevant to business operations. Each listing provides details about the specific offering.

Ordering and Payment

How do I initiate a rental or purchase?

Once you find an item or service you wish to rent or purchase, add it to your cart. You can then proceed to the checkout process to finalize the request.

What information is required during checkout?

During checkout, you will provide billing details associated with your department or project within the business. This information is used for internal invoicing and record-keeping.

What payment methods are available?

The platform supports two payment options for processing the transaction internally:

• Card Payment (via Stripe): You can process the transaction immediately using a business credit or debit card via our secure Stripe integration. The payment is recorded and processed instantly.
• Internal Invoice / Manual Payment: You can choose to generate an internal invoice for the transaction. The order status will be marked as 'Pending'. Payment will then be handled internally via your standard company payment processes (e.g., internal cost allocation, transfer), and the order status will be updated by administration once payment is confirmed.

You select the desired method at checkout.

If I pay by card (Stripe), how is the transaction handled?

Card payments are processed securely through Stripe. The funds are transferred from the card to the company's Stripe account. This process records the payment against your specific order/invoice internally.

If I choose the Internal Invoice method, what happens?

Choosing this method creates an order with a 'Pending' status and generates a printable invoice PDF detailing the transaction. This invoice is for internal company use to facilitate the payment process from your department/cost center to the employee provider (via company processes). The order will remain 'Pending' until the internal payment is confirmed and manually updated by an administrator.

Will I receive a confirmation or invoice for my order?

Yes, regardless of the payment method chosen, you will receive an email confirmation of your order. If you selected the Invoice method, an invoice PDF will be attached to this email for your records and internal processing.

Who receives the payment for the item/service?

All payments (whether via Stripe or internal invoice) are processed *by the business*. The disbursement of funds to the employee provider is handled separately by the company's internal payment procedures, typically based on the confirmed order and invoice.

Fulfillment and Usage

What happens after I place an order?

After placing your order and confirming the payment method, the order status will be set ('Processing' for Stripe, 'Pending' for Invoice). The employee provider will be notified (or the relevant internal team) that an order has been placed.

How do I receive the item or service?

Fulfillment (receiving the item, commencement of service) should be coordinated directly with the employee provider who listed the item, or through the internal process designated by the company. The platform's order status updates will indicate when the item is ready or the service is active.

How long can I rent an item?

For rental items, the specific rental duration and terms should be agreed upon directly with the employee provider. The platform facilitates the transaction but does not manage the rental timeline itself.

What if I have an issue with the item or service provided by an employee?

If you encounter any issues, please first attempt to resolve them directly with the employee provider. If further assistance is needed, contact the internal administration/support team responsible for this platform.

What is the process for returning a rented item?

The return process for rented items should be coordinated directly with the employee provider who listed the item, according to any agreed-upon terms or company policy.

Administration and Support

Where can I view my past orders?

You can access your order history through your profile or a dedicated "My Orders" section on the platform to view details of past rentals and purchases.

Who do I contact if I have questions or encounter technical issues with the platform?

For platform support or questions about using the system, please contact Us