Privacy Policy

Last Updated: 2025 05 12

This Privacy Policy explains how UAB "Drekar" collects, uses, and protects your personal data when you visit and make purchases from www.drekar.lt (the "Site"). We are committed to protecting your privacy and processing your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are

We are UAB "Drekar", a company registered in Lithuania with registered address at Mėnulio g. 7-101, Vilnius.

For data protection purposes, we are the Data Controller of your personal data processed in connection with the Site.

You can contact us regarding any data protection matter via:

• Email: cv@drekar.lt
• Postal Address: Mėnulio g. 7-101, Vilnius, Lithuania
• Phone: +370 603 20030

2. Personal Data We Collect

We collect personal data that you provide to us directly when you use our Site or make a purchase. This may include:

• Identity and Contact Data: Name, email address, billing address, shipping address, phone number.
• Financial Data: Payment card details (processed securely by our payment processor, we do not store full card numbers), bank account details for refunds if applicable.
• Transaction Data: Details about your purchases, order history, and payments to and from you.
• Profile Data: Your username and password for your account, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.
• Usage Data: Information about how you use our Site, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We also collect some personal data automatically when you interact with our Site using cookies and similar technologies. Please see our Cookie Policy for more details.

3. How We Use Your Personal Data and Our Lawful Basis

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and fulfill your orders:
  Purpose: Managing payments, fees, and charges, and collecting and recovering money owed to us; delivering your purchases; handling returns and exchanges.
  Lawful Basis: Necessary for the performance of a contract with you.
• To manage your account:
  Purpose: Registering you as a new customer; managing your account and preferences.
  Lawful Basis: Necessary for the performance of a contract with you.
• To communicate with you:
  Purpose: Sending you service messages, order confirmations, shipping updates, and responding to your inquiries.
  Lawful Basis: Necessary for the performance of a contract with you; Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services).
• To send you marketing communications:
  Purpose: Sending you newsletters or promotional offers about our products and services.
  Lawful Basis: Your explicit consent (for email marketing); Necessary for our legitimate interests (to develop our products/services and grow our business - for direct marketing by post or if you are an existing customer and we market similar products/services, where consent is not required under local law, always offering an opt-out).
• To improve our Site and services:
  Purpose: To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data); to use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  Lawful Basis: Necessary for our legitimate interests (to run our business, provide administration and IT services, network security, prevent fraud, and in the context of a business reorganisation or group restructuring; to define types of customers for our products/services, to keep our Site updated and relevant, to develop our business and to inform our marketing strategy).
• To comply with legal obligations:
  Purpose: Adhering to tax, accounting, and other legal requirements.
  Lawful Basis: Necessary for compliance with a legal obligation.

We may also use your personal data in other ways, which we will explain to you at the time we collect it.

4. Sharing Your Personal Data

We may share your personal data with the following categories of recipients for the purposes described in this Privacy Policy:

• Service Providers: Third parties who provide services to us, such as payment processors ([e.g., Stripe]), shipping companies ([e.g., DPD, DHL]), IT and system administration services, email delivery services ([e.g., Mailchimp]), and customer support platforms. These service providers act as Data Processors and are obligated to protect your data and use it only for the purposes we instruct.
• Professional Advisors: Lawyers, auditors, and insurers who provide professional services.
• Government Authorities and Regulators: Where required by law or to protect our rights, such as tax authorities, police, or courts.
• Business Transfers: Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. International Transfers

Some of our external third parties are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe (known as Standard Contractual Clauses or SCCs).
• Where we use providers based in the US, we may transfer data to them if they are part of the Data Privacy Framework which requires them to provide similar protection to personal data shared between Europe and the US. [Check if your US providers are DPF certified and update accordingly, or rely solely on SCCs].

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

• By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.
• In some circumstances, you can ask us to delete your data (see your rights below).
• In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

8. Your Legal Rights under GDPR

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us using the details provided in Section 1.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

9. Right to Lodge a Complaint

You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country. In Lithuania, the supervisory authority is the State Data Protection Inspectorate (VDAI). Their contact details are available on their website: VDAI. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us in the first instance.

10. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

11. Changes to this Privacy Policy

We keep our Privacy Policy under regular review. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us using the details in Section 1.